FAQ

Its secret is the built-in reflective layer: it captures the heat your pet's body gives off and sends it straight back to them. The thick plush then keeps that warmth close to them. No plug, no cord, no batteries.

Yes, gently. The mat doesn't produce heat like a hot-water bottle or an electric pad: it holds in and reflects your pet's own warmth. The warm feeling builds up a few minutes after they lie down. The result: a cosy bed that never gets too hot.

Yes. There are no electrical parts, no cords and no batteries: no risk of overheating, burns or chewed wires. You can leave it out for them day and night, even when you're not home.

S – 50 × 40 cm: cats and small dogs (up to 7 kg / 15 lb)
M – 70 × 50 cm: dogs up to 15 kg / 33 lb
L – 115 × 70 cm: large dogs or 2 pets

Tip: look at how much room they take up when they sleep. If they like to stretch out, or if you're torn between two sizes, go for the bigger one.

Anywhere they like to sleep: on the floor, in their basket, crate or carrier, on the sofa, on your bed or in the car. Light and flexible, it's easy to move around, and its non-slip base keeps it in place on wood floors and tiles alike.

Yes, they're the ones who benefit most. Kittens, puppies, older pets and short-coated breeds often find it harder to stay warm. The mat insulates them from the cold floor and gives them a soft, reassuring spot.

Some settle in straight away, others need a few days to get used to something new. Put it in their favourite spot and add a throw or a toy that smells like them. And if they really don't take to it, you have 30 days to get a refund.

In the washing machine, on cold (30 °C maximum) and a delicate cycle. Then let it air dry, without the tumble dryer, so it stays soft wash after wash.

Every order ships with a tracking number and is delivered in 6 to 10 business days. During busy periods (Black Friday, the holidays), carriers can take a little longer: for Christmas, order early.

As soon as your parcel ships, you'll receive an email with your tracking number and link. Remember to check your spam folder. Didn't get anything? Write to us through the Contact page with your order number.

Yes, 100%. Payment goes through Shopify's secure platform and your card details are encrypted: we never have access to them. The available payment methods are shown when you complete your order.

Yes. You have 30 days after delivery to change your mind: that's our money-back guarantee. Write to us through the Contact page with your order number, and we'll explain how to return it.